Refund policy
At Signature Vault, we take pride in offering authentic, high-quality signed and collectible memorabilia. We understand that customer satisfaction is vital and have implemented a fair and transparent return policy to ensure your confidence when purchasing with us.
Eligibility for Returns
We accept returns on most items within 30 days of the delivery date, provided the following conditions are met:
• The item must be in its original condition, free from any additional damage or tampering.
• All original packaging and Certificates of Authenticity (COAs) must be included.
• The item must not show signs of further wear or use beyond its condition at the time of delivery.
How to Initiate a Return
To initiate a return:
1. Contact our customer support team at signaturevault562@gmail.com with your order number and reason for return- provide pictures if possible.
2. Once approved, we will provide you with a return authorization and shipping instructions.
3. Items must be shipped back using a trackable method.
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item sent, item arrives damaged).
Refunds
Upon receiving and inspecting the returned item, we will issue a full refund to your original method of payment within 5–7 business days, assuming the item meets all return conditions.
Non-Returnable Items
The following items are not eligible for return:
• Items marked “Final Sale” or “As-Is”
• Custom-framed or personalized memorabilia
• Items damaged after delivery due to misuse or mishandling
Authenticity Guarantee
Every item sold by Signature Vault is backed by a 100% authenticity guarantee. If there is ever a question about the legitimacy of an autograph or collectible, we encourage you to contact us directly. Customer trust is at the core of our business.