Shipping policy

Signature Vault Shipping Policy

Overview
This shipping policy outlines the terms and conditions regarding the shipment of your orders from Signature Vault. By placing an order with us, you agree to the terms outlined below.

Order Processing
  • Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Cut-off Time: Orders placed after 2 PM PST will be processed on the next business day.
  • High Order Volume Periods: During periods of high order volume, such as holidays or sales events, allow for potential delays in order processing. Notification via email or phone will be provided if there is a significant delay in the shipment of your order.
Shipping Costs
  • Calculation: Shipping charges for your order will be calculated and displayed at checkout.
  • Handling Fees: We do not charge handling fees.
Shipping Restrictions
  • Geographic Restrictions: Shipments are made to addresses within the Continental United States. Shipping is not available to addresses outside of the Continental United States.
  • Product Restrictions: There are no product restrictions.
  • International Shipping: Shipping is not available to addresses outside of the Continental United States.
Order Tracking
  • Upon shipment of your order, a shipment confirmation email containing your tracking number will be sent.
  • You can track your order's progress through the carrier's website using the provided tracking number.
  • [Provide information on when tracking information becomes available.]
Lost or Damaged Items
  • If your item arrives damaged or lost during shopping, please contact is within 7 days of delivery. For damaged items, include photos of the item and packaging. We will offer a replacement, store credit or a full refund, depending on the situation. For lost shipments, we will work with the carrier to resolve the issue and ensure you receiving your order or a refund.
  • Please contact us promptly if you receive a damaged product or if your package goes missing.
Returns and Exchanges
  • We accept returns within 30 days of purchase. Items must be in their original shipping condition and include all original packaging. Refund will be issued to the original form of payment. Certain items, such as framed or noted as "as-is" or "not returnable", are non-returnable. Return shipping cost may apply unless the item arrived damaged or defective.
In-Store Pickup
  • In-person pickup is not available.
Contact Information
For any questions or concerns about this shipping policy, please contact signaturevault562@gmail.com.

Updates to This Policy
The shipping policy may be updated from time to time to reflect changes in shipping practices, costs, or legal requirements. Review this policy periodically.